RETURNS & EXCHANGES
*All sales final
Please check that your chosen product sizing, shipping address, and billing address that you are submitting is correct as it cannot be modified or changed after placing the order.
Due to limited available quantities, we currently only process returns/exchanges for items that are received damaged.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Items must be unused, in their original condition with tags attached.
Shipping fees are non-refundable.
You can always contact us for any questions at firstname.lastname@example.org
Please allow up to 7 business days for fulfillment from the date your order was placed.
Once your order is shipped, you will receive a tracking number via email.
Please note that shipping carriers are encountering delays with packages in transit due to covid-19, and your order may take a little more than expected to get to you. In any case that you see carrier delays please contact the shipping company directly.
INTERNATIONAL SHIPPING / CUSTOMS
You are responsible for all import duties and taxes when ordering outside of the United States.
If you refuse a shipment from Black Cactus, you are responsible for any extra shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Black Cactus.
This amount will be deducted from your merchandise store credit. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be issued a credit.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as: country of origin of the purchased product, local VAT rates, & Local import taxes.
INVALID OR INSUFFICIENT ADDRESS
If your items are returned because of an invalid or insufficient address we will have to charge you to reship your package. If you do not want your package to be reshipped, you will be issued a store credit for the order total, and the shipping amount will be deducted from your store credit amount.
We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier (USPS, UPS, FEDEX, or DHL) to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.
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